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Vivian Riley
Vivian Riley
2024-06-04
Trustindex verifies that the original source of the review is Google.
You are a really kind and helpful agent.... Especially for us...older ones! You're patient and really care...very unusual Nowadays!!! Vivian riley
Chloe Rennert
Chloe Rennert
2024-03-07
Trustindex verifies that the original source of the review is Google.
Loyal service for a loyal customer. Thank you Joe for all your help!
Martha Valadez
Martha Valadez
2024-02-28
Trustindex verifies that the original source of the review is Google.
Jose Serna was incredibly helpful in helping us figure out the best option for my parent's home. He went above in beyond in sharing his expertise and help us navigate a difficult issue with my parents homeowners insurance.
Marta Cadena
Marta Cadena
2024-02-15
Trustindex verifies that the original source of the review is Google.
Bianca wa great!
Stacy Martinez
Stacy Martinez
2024-02-09
Trustindex verifies that the original source of the review is Google.
Thanks for assisting me since this was my first time calling and setting up my policy. Customer service was fast and easy. Very satisfied with the service.
Mike Mauricio
Mike Mauricio
2024-01-10
Trustindex verifies that the original source of the review is Google.
Excellent outstanding service
Amalia Chavez
Amalia Chavez
2024-01-01
Trustindex verifies that the original source of the review is Google.
I THANK GOD I GOT YOUR NUMBER, IM SO GRATEFUL FOR NOT GIVING UP, YOU DID IT ,YOU GOT MY INSURANCE ,MY GRATITUDE IN FULL.MR SERNA .
Matthew Kush
Matthew Kush
2023-12-19
Trustindex verifies that the original source of the review is Google.
My agent Adan Rios and his staff at the Houston office were not providing me with good customer service, because they weren't returning my 6 voicemails I left them over 2 days, not picking up their phones the 8 times I called their office over a 4 day period, or responding to my two emails I sent directly to Adan Rios 18 & 19 Dec 23 that I said were urgent. I then decided to call your agency to see if you could help me. Joe Serna was very polite and ensured me he would take care of me and apologized for the bad customer service I received from Adan Rios and his office. Joe Serna put me at ease and was able to finish my request to combine my Home owners insurance with my car insurance policy. He was also able to save me money on my Auto and Home insurance monthly payments which I'm extremely very grateful for. Please pass my thanks onto Joe for all his help and explaining in detail on the changes he made on my policies to help me. Merry Christmas and Happy Holidays!
MELISSA PUENTE
MELISSA PUENTE
2023-11-13
Trustindex verifies that the original source of the review is Google.
Bianca was great! Thanks for your help! She was thorough and super nice !
Frank Garcia
Frank Garcia
2023-11-02
Trustindex verifies that the original source of the review is Google.
Ms. Bianca has always been very professional and courteous. She a very valuable asset to Allstate.

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